Travel Booking Platform
A B2B/B2C platform spanning 6 service types with OCR document processing and multi-provider payments.
6
Service types
B2B/B2C
Dual market
80%
Manual entry reduced
The challenge
A travel operator needed one platform for six service types serving both businesses and consumers, with heavy document handling (2,000+ passports/forms monthly) and several payment providers. Manual document entry took 8 hrs/day and caused 15% rework from data errors.
The solution
We built a unified booking platform with role-aware B2B/B2C flows, an OCR pipeline for travel-document intake, and a payment abstraction across providers.
Architecture
01
Role-aware flows serve B2B agents and B2C customers from a shared domain model.
02
The OCR pipeline extracts structured data from passports and travel forms, with human review on low-confidence fields.
03
Payments are abstracted so new regional providers slot in without touching booking logic.
AI component
OCR plus an LLM validation pass extracts and sanity-checks traveler data from documents, cutting manual entry while keeping a human in the loop on anomalies.
Industry
Travel & Hospitality
Results
Six service types run on one codebase, document data entry was largely automated via OCR, and partners and consumers share one reliable booking experience.
Tech stack
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