Hospitality Operations Suite

Automated workflows and AI-driven scheduling across 10 hotels handling 600–4,000 weekly visitors.

Hotels

10

Weekly visitors

4,000

Manual schedules

0

The challenge

Ten properties ran operations on spreadsheets and ad-hoc messaging; peak occupancy meant 600–4,000 weekly visitors with zero real-time visibility. Manual scheduling took 15 hrs/week per property and caused 22% overtime overruns.

What we built

We built a real-time operations suite with automated workflows, queue management, and AI-assisted scheduling that accounts for occupancy, staffing, and task priority.

The outcome

Scheduling moved from manual to automated, peak-period dispatch became real-time, and managers gained a single operational view across all ten properties.

Stack

Node.jsPostgreSQLRedisOpenAIDocker

AI component

LLM-assisted scheduling proposes shift plans from occupancy forecasts and historical workload, which managers approve or adjust. Decision support, not a black box.

Building something like this?

We'll review scope, architecture, and where AI fits, and reply within one business day.

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How it's built

hospitality-operations · architecturelive
Property events10 hotelsEvent queueredis streamsDispatchreal-time routingSchedulerllm-assistedStaff appstasks · shiftsManagerapproves plan
4,000 weekly visitors0 manual schedules
  • Real-time dispatch is driven by an event queue so tasks route to the right staff instantly.

  • Workforce scheduling weighs occupancy forecasts against staffing constraints.

  • A single multi-tenant model serves all ten properties with per-property isolation.

Have a system that has to be right?

Tell us what you're building. We'll review scope, architecture, and where AI fits, and reply within one business day.