Real-Time Queue Management
Real-time orchestration with intelligent routing for high-throughput, time-sensitive operations.
0
Coordinator bottlenecks
100%
Event-driven routing
24/7
Real-time orchestration
The challenge
A high-volume operation needed to orchestrate queues in real time and route work intelligently; the single coordinator was a bottleneck at 500+ concurrent tasks, causing 40-minute average wait times and 18% SLA breaches.
The solution
We built a real-time queue orchestrator with intelligent routing, backed by Redis for low-latency state and Kafka for durable event flow.
Architecture
01
Queue state lives in Redis for low-latency reads and atomic updates.
02
Routing decisions are event-driven so no single coordinator becomes a bottleneck.
03
Kafka provides a durable backbone for replay and audit.
Industry
Operations & Logistics
Results
Work routes to the right place in real time, throughput scales horizontally, and the system degrades gracefully under load spikes.
Tech stack
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